important policies

visiting your child

Our top two priorities are keeping your child safe and making sure you, as the parent, are informed. Below are the visiting guidelines for families who want to visit a child in our 24-hour on-campus treatment program. 

When you arrive:

  • darkgreenstar bring a picture I.D.
  • darkgreenstar leave cell phones and cameras at home or in your vehicle. These items are not allowed on campus.
  • darkgreenstar after the evaluation, a course of treatment is recommended
  • darkgreenstar always remember to sign in upon arrival and sign out upon departure at the main nurses’ station in the living unit.
  • darkgreenstar wear a mask, remain socially distant, and adhere to all posted COVID-19 policy signage.

Campus Location

24-hour On-Campus and Outpatient Programs
8535 Tom Slick
San Antonio, Texas 78229
210-616-0300

Click here for driving directions.

“Fight for the things that you care about, but do it in a way that will lead others to join you.”

-Ruth Bader Ginsburg

we encourage families

Families are encouraged to visit and practice interventions and symptom management before the child returns home.

  • orangestartrans we recommend visiting around lunch (12pm – 1pm) or dinner (4 pm – 7:30pm). Please coordinate visits outside of meal time at the main nurse’s station located in Building 3. This ensures your visit does not prevent your child’s participation in treatment.
  • orangestartrans the only people who may visit with your child are family members or friends with previous authorization from the child’s parent or guardian. Due to COVID-19, different visitor policies may be enforced.
  • orangestartrans visitors under the age of 18 must be accompanied by an adult.

Please call us at 877-676-5437 for additional information.

relaxed caring environment

Children wear their own clothes and may have a favorite toy or blanket, books, or pictures of friends and family. Feel free to bring these or any other of their favorite items.

For the safety of your child and other patients, please do not bring any of the following items:

  • orangestartrans valuables (jewelry, large amounts of cash, etc.)
  • orangestartrans cell phones, radios, CD players, video games, televisions, computers, PDAs, or any other electronic devices
  • orangestartrans small toys, toys that use or generate electricity or a spark, and latex balloons

Regardless of what you bring, please bear in mind that Clarity cannot be responsible for any items left in your child’s room.

out-of-town visitors

We can provide you with an up-to-date list of area hotels and other facilities that offer discounts or charge a nominal fee for families of patients. Many of these facilities are within walking distance, or provide free shuttle transportation to and from Clarity Child Guidance Center.

Outpatient Therapy No-Show/Cancellation Policy

Outpatient Therapy No-Show/Cancellation Policy

Policy 

Attending scheduled appointments directly relates to our clinicians’ ability to help a patient/family.  Clarity Child Guidance Center staff will provide clear parameters to patients and families regarding the expectations of attendance in order to have a case remain active on an outpatient therapist’s or psychologist’s caseload.  

Procedure 

Guardians of outpatient therapy clients will be provided written notification of the no show/cancellation policy: 

  • darkgreenstar a late cancellation is any appointment not canceled with at least 24 hours advanced notice
  • darkgreenstar a no-show is any scheduled appointment that is missed without notification
  • darkgreenstar patients that have two late cancellations/no-shows in a row or three over the course of twelve months will not be able to continue therapy services at Clarity Child Guidance Center
  • darkgreenstar guardians may be held financially responsible for the charges of a late cancellation/no-show
  • darkgreenstar guardians will receive written notification after each late cancellation/no-show episode, which will include a reminder of the policy
  • darkgreenstar outpatient therapy clients that have not engaged in any services for a period of 90 days and do not have a documented plan for reengagement in services will be discharged from active treatment

Families may appeal the above procedure by speaking to the Director of Outpatient Services.  

The University of Texas Health Science Center at San Antonio (UTHSCSA) and Southwest Psychiatric Physicians (SPP) maintain their own policy for no-shows and cancellations for psychiatric services. 

Non Discrimination Policy

Non Discrimination Policy

Clarity Child Guidance Center complies with applicable Federal civil rights laws as well as the American with Disabilities Act.  We commit ourselves to provide care that is responsive to the needs of the handicapped or sensory impaired patient/family and do not discriminate on the basis of race, color, national origin, age, disability, or sex.  Clarity Child Guidance Center does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex. 
 
Clarity Child Guidance Center provides free aids and services to people with disabilities to communicate effectively with us, such as: 

  • darkgreenstar qualified sign language interpreters
  • darkgreenstar written information in other formats (large print, audio, accessible electronic formats, other formats)

Clarity Child Guidance Center provides free language services to people whose primary language is not English, such as: 

  • darkgreenstar qualified interpreters
  • darkgreenstar information written in other languages

Additionally, the hospital has a Deaf and Hard of Hearing Services Coordinator on staff during regular business hours as well as employs the services of outside agencies to provide telephonic, in-person, and video remote interpreters. 

If you believe that Clarity Child Guidance Center has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with the Patient Rights Officer, 8535 Tom Slick, San Antonio, TX  78229, 210-582-6431, fax 210-616-0417, or email carol.carver@claritycgc.org

You can file a grievance in person or by mail, fax or email.  If you need help filing a grievance, the Patient Rights Officer is available to assist you. 

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at here or by mail or phone at: 

U.S. Department of Health and Human Services 
200 Independence Avenue, SW 
Room 509F, HHH Building 
Washington, D.C.  20201 
1-800-368-1019, 800-537-7697 (TDD) 

Complaint forms are available here.

If you, or someone you are helping, have questions, you have the right to get help and information in your language at no cost.  To talk to an interpreter, call 210-582-6411.

Política de No Discriminación

Política de No Discriminación

Clarity Child Guidance Center cumple con las leyes federales de derechos civiles, así como con la Ley para los Estadounidenses con Discapacidades (ADA). Nos comprometemos a proporcionar atención que responda a las necesidades de los pacientes/familias discapacitados o con limitaciones sensoriales, y a no discriminar sobre la base de raza, color, nación de origen, edad, discapacidad o sexo. Clarity Child Guidance Center no excluye a ninguna persona ni la trata de forma diferente por motivos de raza, color, nación de origen, edad, discapacidad o sexo.

Clarity Child Guidance Center proporciona ayudas y servicios gratuitos a las personas con discapacidad para comunicarse de forma eficaz con nosotros, tales como:

  • darkgreenstar intérpretes calificados en lenguaje por señas
  • darkgreenstar información escrita en otros formatos (letra grande, audio, formatos electrónicos accesibles, otros formatos)
  • darkgreenstar proporciona servicios gratuitos de idiomas a las personas cuyo primer idioma no es el inglés, tales como:
  • darkgreenstar intérpretes calificados
  • darkgreenstar información escrita en otros idiomas

Además, el hospital dispone de una Coordinadora de Servicios para pacientes sordos y condificultades auditivas, durante horas hábiles; también utiliza los servicios de agencias externas para proporcionar el servicio de interpretación telefónicamente, en persona y por tele video.

Si usted cree que Clarity Child Guidance Center no ha proporcionado estos servicios, o ha  discriminado de otra manera sobre la base de raza, color, nación de origen, edad, discapacidad o sexo, usted puede presentar una queja con:  oficial de derechos del paciente, 8535 Tom Slick, San Antonio, TX 78229, 210-582-6431, fax 210-616-0417, o enviar un correo electrónico a  carol.carver@claritycgc.org.

Usted puede presentar una queja en persona o por correo, fax o correo electrónico. Si necesita ayuda para presentar una queja, oficial de derechos del paciente está disponible para ayudarle.

También puede presentar una queja de derechos civiles ante el Departamento de Salud y Servicios Humanos, Oficina de Derechos Civiles, electrónicamente a través del portal para quejas de la Oficina de Derechos Civiles, en https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, o por correo o por teléfono en:

Departamento de Salud y Servicios Humanos de los Estados Unidos
200 Independence Avenue, SW
Room 509F HHH Building
Washington, DC 20201
1-800-368-1019, 800-537-7697 (TDD)

Para obtener un formulario para quejas, favor de visitar: http://www.hhs.gov/ocr/office/file/index.html

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