important policies
visiting your child
Our top two priorities are keeping your child safe and making sure you, as the parent, are informed. Below are the visiting guidelines for families who want to visit a child in our 24-hour on-campus treatment program.
When you arrive:
Campus Location
24-hour On-Campus and Outpatient Programs
8535 Tom Slick
San Antonio, Texas 78229
210-616-0300
Click here for driving directions.
“Fight for the things that you care about, but do it in a way that will lead others to join you.”
-Ruth Bader Ginsburg
we encourage families
Families are encouraged to visit and practice interventions and symptom management before the child returns home.
Please call us at 877-676-5437 for additional information.
relaxed caring environment
Children wear their own clothes and may have a favorite toy or blanket, books, or pictures of friends and family. Feel free to bring these or any other of their favorite items.
For the safety of your child and other patients, please do not bring any of the following items:
Regardless of what you bring, please bear in mind that Clarity cannot be responsible for any items left in your child’s room.
out-of-town visitors
Outpatient Therapy No-Show/Cancellation Policy
Non Discrimination Policy
Política de No Discriminación
out-of-town visitors
We can provide you with an up-to-date list of area hotels and other facilities that offer discounts or charge a nominal fee for families of patients. Many of these facilities are within walking distance, or provide free shuttle transportation to and from Clarity Child Guidance Center.
Outpatient Therapy No-Show/Cancellation Policy
Outpatient Therapy No-Show/Cancellation Policy
Policy
Attending scheduled appointments directly relates to our clinicians’ ability to help a patient/family. Clarity Child Guidance Center staff will provide clear parameters to patients and families regarding the expectations of attendance in order to have a case remain active on an outpatient therapist’s or psychologist’s caseload.
Procedure
Guardians of outpatient therapy clients will be provided written notification of the no show/cancellation policy:
Families may appeal the above procedure by speaking to the Director of Outpatient Services.
The University of Texas Health Science Center at San Antonio (UTHSCSA) and Southwest Psychiatric Physicians (SPP) maintain their own policy for no-shows and cancellations for psychiatric services.
Non Discrimination Policy
Non Discrimination Policy
Clarity Child Guidance Center complies with applicable Federal civil rights laws as well as the American with Disabilities Act. We commit ourselves to provide care that is responsive to the needs of the handicapped or sensory impaired patient/family and do not discriminate on the basis of race, color, national origin, age, disability, or sex. Clarity Child Guidance Center does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.
Clarity Child Guidance Center provides free aids and services to people with disabilities to communicate effectively with us, such as:
Clarity Child Guidance Center provides free language services to people whose primary language is not English, such as:
Additionally, the hospital has a Deaf and Hard of Hearing Services Coordinator on staff during regular business hours as well as employs the services of outside agencies to provide telephonic, in-person, and video remote interpreters.
If you believe that Clarity Child Guidance Center has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with the Patient Rights Officer, 8535 Tom Slick, San Antonio, TX 78229, 210-582-6431, fax 210-616-0417, or email carol.carver@claritycgc.org
You can file a grievance in person or by mail, fax or email. If you need help filing a grievance, the Patient Rights Officer is available to assist you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at here or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available here.
If you, or someone you are helping, have questions, you have the right to get help and information in your language at no cost. To talk to an interpreter, call 210-582-6411.
Política de No Discriminación
Política de No Discriminación
Clarity Child Guidance Center cumple con las leyes federales de derechos civiles, así como con la Ley para los Estadounidenses con Discapacidades (ADA). Nos comprometemos a proporcionar atención que responda a las necesidades de los pacientes/familias discapacitados o con limitaciones sensoriales, y a no discriminar sobre la base de raza, color, nación de origen, edad, discapacidad o sexo. Clarity Child Guidance Center no excluye a ninguna persona ni la trata de forma diferente por motivos de raza, color, nación de origen, edad, discapacidad o sexo.
Clarity Child Guidance Center proporciona ayudas y servicios gratuitos a las personas con discapacidad para comunicarse de forma eficaz con nosotros, tales como:
Además, el hospital dispone de una Coordinadora de Servicios para pacientes sordos y condificultades auditivas, durante horas hábiles; también utiliza los servicios de agencias externas para proporcionar el servicio de interpretación telefónicamente, en persona y por tele video.
Si usted cree que Clarity Child Guidance Center no ha proporcionado estos servicios, o ha discriminado de otra manera sobre la base de raza, color, nación de origen, edad, discapacidad o sexo, usted puede presentar una queja con: oficial de derechos del paciente, 8535 Tom Slick, San Antonio, TX 78229, 210-582-6431, fax 210-616-0417, o enviar un correo electrónico a carol.carver@claritycgc.org.
Usted puede presentar una queja en persona o por correo, fax o correo electrónico. Si necesita ayuda para presentar una queja, oficial de derechos del paciente está disponible para ayudarle.
También puede presentar una queja de derechos civiles ante el Departamento de Salud y Servicios Humanos, Oficina de Derechos Civiles, electrónicamente a través del portal para quejas de la Oficina de Derechos Civiles, en https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, o por correo o por teléfono en:
Departamento de Salud y Servicios Humanos de los Estados Unidos
200 Independence Avenue, SW
Room 509F HHH Building
Washington, DC 20201
1-800-368-1019, 800-537-7697 (TDD)
Para obtener un formulario para quejas, favor de visitar: http://www.hhs.gov/ocr/office/file/index.html
