Clarity Child Guidance Center complies with applicable Federal civil rights laws as well as the American with Disabilities Act. We commit ourselves to providing care that is responsive to the needs of the handicapped or sensory impaired patient/family and do not discriminate on the basis of race, color, national origin, age, disability, or sex. Clarity Child Guidance Center does not exclude people or treat them differently because of race, color, national origin, age, disability or sex.
Clarity Child Guidance Center:
- Provides free aids and services to people with disabilities to communicate effectively with us, such as:
- Qualified sign language interpreters
- Written information in other formats (large print, audio, accessible electronic formats, other formats)
- Provides free language services to people whose primary language is not English, such as:
- Qualified interpreters
- Information written in other languages
Additionally, the hospital has a Deaf and Hard of Hearing Services Coordinator on staff during regular business hours as well as employs the services of outside agencies to provide telephonic, in-person and video remote interpreters.
If you need these services, contact Christina Attebery, LMSW, at 210-582-6411.
If you believe that Clarity Child Guidance Center has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with: Carol Carver, MSN, 8535 Tom Slick, San Antonio, TX 78229, 210-582-6431, fax 210-616-0417, or email firstname.lastname@example.org.
You can file a grievance in person or by mail, fax or email. If you need help filing a grievance, Carol Carver is available to assist you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html
If you, or someone you are helping, have questions, you have the right to get help and information in your language at no cost. To talk to an interpreter, call 210-582-6411